Orders and Returns

Orders And Returns


You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.

Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.


If your item is defective, faulty or incorrect please contact us prior to returning it at http://lisbellawunited.co.uk/contact/ and we will advise how to proceed with the issue.

How do I return or exchange an item?

Wrap the item(s) securely in a suitable envelope or packet

Complete and enclose the returns form below including your order number and the reason for the return

Returns Form

Please also include your original dispatch note with your return. If you do not have your original dispatch note, please include a cover letter with:

Your order number

Your name, email address and billing address

Details of how you want your return to be processed

Details of any fault or issue

Please return your item to the address below depending on your location:

Please allow up to 14 working days for your refund or exchange to be processed.